A Collection of Social CRM Videos Part 2 - Software Vendors, videos about how some software vendors are integrating Social Media with their solutions
By Jesus Hoyos
www.jesushoyos.com
CRM en Latinoamerica
New Era: Customer Relationships with Lithium Social CRM
uploaded by InSocialCRM at youtube.com
Lithium Social CRM allows businesses to proactively build stronger, deeper customer relationships by integrating social customer conversations into existing CRM business processes and systems. Lithium Social CRM moves well beyond using social media channels to reach individual customers instead, it creates a network of customer advocates that is integrated into core business processes, allowing companies to drive millions of dollars in untapped value through amplified word-of-mouth marketing, improved customer service, and accelerated innovation.
Video Demo of Microsoft CRM Social Accelerator
uploaded by jperezpgi at youtube.com
So Microsoft has been a little behind the Twitter bandwagon. It wasn't till just over 1 month ago when they officially launched a Twitter Channel which is currently being used for Marketing purposes. However, it looks like they are making strides in the Social CRM space by announcing last week that they are introducing Twitter capability into their Dynamics CRM application. The application will allow you to monitor, manage, and support social conversations related to your brand's conversations. Microsoft also has announced the ability to integrate other social networks like Facebook at a later time.
The application will be available for free for Microsoft Dynamics CRM users at http://crmaccelerators.codeplex.com/. One of the highlights of the video above is their ability to provide comprehensive Social Conversation analytics and dashboards right from within the CRM environment.
Social CRM Support with Twitter & Salesforce.Com
uploaded by jperezpgi at youtube.com
A Demo showing you how to monitor support issues within the Twitterverse from within your CRM system. This demo illustrates Salesforce.Com monitoring Technical Support Issues occuring in Twitter, and seamlessly creating support cases from the Twitter Conversations. This is a set of upcoming features for an application called Social CRM Tools that will be available soon on app exchange.
Social CRM in Salesforce.Com
uploaded by jperezpgi at youtube.com
What is Social CRM? Often described as the processes a company uses to monitor, engage with, and activate the often large number of loose ties it maintains across open social networks. This is a demo/prototype of what a Social CRM application can look like using Salesforce.Com. Special thanks to Al for his work on the Twitter integration. Courtesy of John Perez of Service-Push.Com
Anatomy of a Social CRM Profile in Salesforce.Com
uploaded by jperezpgi at youtube.com
Service-Push's new suite of Social CRM Products for Salesforce.Com illustrates how to link Twitter, LinkedIn, and Facebook information about your customer right within Salesforce.Com. Attached are a high level suite of features:
Lookup Twitter, Linkedin, and Facebook information regarding your Contacts.
Automatically Monitor Customer Conversations.
Seamlessly Create Leads from Twitter
Import Twitter Conversations into Lead or Contact Records.
Import Facebook Profile information into Lead or Contact Records.
Track Lead Source Information as a Facebook, Twitter, or Linkedin Source.
Track company conversations.
Lookup Company Fan Pages.
To learn more visit: http://www.service-push.com
Oracle Social CRM Applications
uploaded by orclbuzzman at youtube.com
2+ minute overview of Oracle Social CRM, a family of applications that drive collaboration among sales people to increase their effectiveness.
Oracle CRM Gadgets and the Google Secure Data Connector
uploaded by OracleCRM at youtube.com
Oracle Introduces Oracle® Gadget Wizard for Google Apps and Support for Googles Secure Data Connector
Oracle CRM On Demand Web 2.0 Features
uploaded by orclbuzzman at youtube.com
A 3 minute video highlighting the Web 2.0 features of Oracle CRM On Demand. To learn more, go to http://crmondemand.oracle.com
Service Cloud Product Demo
uploaded by sfdcMktg at youtube.com
Kraig Swensrud, VP of Product Marketing demonstrate Salesforce.com's Service Cloud.
SugarCRM: Social Marketing and Twitter
uploaded by sugarcrmatlanta at blip.tv
This video is a synopsis of the presentation given at the SugarCRM Atlanta meetup in July 08. It outlines how to use SugarCRM as a social marketing platform.
SugarCRM Twitter4Contacts Module
uploaded by sugarcrmatlanta at youtube.com
This video is an overview of the GetSocial Twitter4Contacts module built for SugarCRM. It provides and explanation for why you need Twitter in the Contacts views and also provides a short demo of the module.
http://www.CRMStage.com
Bantam Live - Networked Collaboration Meets Social CRM
uploaded by BantamNetworks at youtube.com
Bantam Networks provides online workspaces for business teams that are powered by network-driven collaboration, purposeful workflow micro-messaging and social CRM. Check out Bantam Live at www.BantamLive.com
FaceBook and Salesforce.Com Integration (Faceforce)
uploaded by jperezpgi at youtube.com
Do you want to get more social with your existing and new customers? Traditional CRM is all about traditional data like Name, Email, Address, etc. Today's prospects and customers are having conversations on Facebook, Twitter and Social CRM Tools is here to help.
This is a demo of an application called Faceforce.Com that was written by Clara Shih. It demonstrates the ability to integrate your contacts in your Saleforce.Com system with their Facebook information. This is ideal to keep track of your customers business and personal interactions.
This set of features will be included in an application called SocialCRM Tools.
Webinar 3 Round1
uploaded by Haughwout at youtube.com
Round 1 of Our Webinar on a Highly-cohesive, Loosely Coupled Approach to Making Social CRM Work in the Real World
RightNow's eService Demo
uploaded by RightNowTechnologies at youtube.com
Serving your customers effectively through online channels like email, search, chat, web self-service, the social web, and forums is becoming vital to providing a great customer experience. RightNow's eService capabilities include a customer portal that lets customers quickly find answers to their questions through its dynamic knowledgebase. It also provides email response management, chat,
collaboration, and forums, that all leverage a common knowledge foundation and tightly integrated
to the contact center agent desktop.
Webtrends Social Measurement Demo
uploaded by webtrends at blip.tv
Webtrends Social Measurement is a real-time, enterprise social media listening platform that allows organizations to listen, measure, and engage in the real-time conversation with the most relevant social buzz about you, your competitors, and your markets.
Enterprise Social Media Experiment (ESME)
uploaded by SAPCommunities at youtube.com
Enterprise Social Media Experiment (ESME) is a Web 2.0 application that permits social network-based communication among, between, and outside organizational boundaries. ESME draws its development team from the SAP Community and includes both BPX'ers and business people with an interest in learning how social networks, the media they generate and business processes can be usefully co-mingled to deliver innovative solutions to old world problems
SAP EcoHub - Introductory Presentation
uploaded by SAPCommunities at youtube.com
The trusted online solution marketplace for SAP Ecosystem offerings that enables accelerated innovation & breakthrough results
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